Video Call Permissions

Owned by Daron Gardi (Deactivated)
Last updated: 10 February 2023
2 min read

if you are experiencing microphone and/or camera issues when joining a video call.

Allow camera/microphone access

  1. When the patient clicks on the video link in the email, they will be taken to the AOS video session page

  2. When the patient clicks 'Start', a pop-up window will appear requesting permission to access the device microphone and camera

  3. In order for the video session to start, the patient must click the 'Allow' button. This will enable the video session to start 

Camera/microphone blocked:

Are you receiving an error message about your camera/microphone being blocked? If so, follow the steps below depending on which device and browser you are using.

Android Chrome 

  1. On your Android device, open the Chrome app .

  2. To the right of the address bar, tap More (triple dots)  > Settings.

  3. Tap Site Settings.

  4. Tap Microphone or Camera.

  5. Tap to turn the microphone or camera on or off. 

  6. Look for Daily.co under the Blocked list. If you see it BLOCKED, tap Daily.co > Access your camera > Allow. 

  7. Unblock BOTH camera and mic.

iOS Chrome

Typically, Chrome prompts for cam/mic access for each call. This is a privacy setting imposed by Apple. Follow the steps below or try using Safari instead.

Refresh the call

  • Refresh the Chrome tab

  • You should be alerted for Microphone & Camera Access

  • Tap "Allow"

If that doesn't work, see the steps below

Check camera access is enabled on iOS

  • Open the Settings app

  • Tap on Chrome > Camera

  • Confirm that "Ask" or "Allow" is checked

  • Go back and do the same under Chrome > Microphone

  • Retry the "Refresh the call" steps, above.

iOS Safari

Typically, Safari prompts for cam/mic access for each call. This is a privacy setting imposed by Apple. Follow the steps below or contact us for help.

Refresh the call

  • Refresh the Safari tab

  • You should be alerted for Microphone & Camera Access

  • Tap "Allow"

If that doesn't work, see the steps below

Check camera access is enabled on iOS

  • Open the Settings app

  • Tap on Safari > Camera

  • Confirm that "Ask" or "Allow" is checked  

  • Go back and do the same under Safari > Microphone

  • Retry the "Refresh the call" steps, above.